Ocado Technology is one of the leading online-only grocery retailers in the world. The company’s success is due in part to its innovative platform, which was designed and built by Ocado Technology.
If you’re hoping to land a job at Ocado Technology, you’ll need to be prepared to answer some tough interview questions. In this article, we’ll give you a taste of the kinds of questions you can expect to be asked, as well as some tips on how to answer them.
Ocado Technology Interview Process
The interview process at Ocado Technology is very well structured. There are two stages, the first of which is a technical interview. The second stage is a cultural fit interview. The process is quite smooth, although it can be quite lengthy. The environment is quite relaxed and the interviewers are very helpful.
Common Ocado Technology Interview Questions
- Tell me about a time where you had to deal with an angry customer.
- How would you use social media to recruit customers?
- What are some of the most common problems that arise when working in a team environment?
- Describe your experience with developing software for a warehouse management system or order fulfillment.
- Which is more important to you, money or work-life balance?
- Do you think you could handle working on multiple projects at once?
- What sort of responsibilities do you think a project manager should have?
- Give us an example of a time when you had a tight deadline and how you managed it.
- What do you know about Ocado Technology?
- Are you comfortable taking complete ownership over projects?
- You will be working in agile teams as part of this role. Can you tell us what your experience has been like working in an agile environment?
- Why do you want to work here?
- Tell us about a time you failed. What happened and what did you learn from it?
- As a product manager, we expect you to keep up with the latest technologies and trends. What tools do you use to stay updated?
- If hired, what kind of processes would you implement to ensure successful project delivery?
- In what type of test environments do you have experience building tests for?
- When was the last time you worked with a difficult client? What happened and how did you handle it?
- Provide an example of a time when you needed to get information across to someone who didn’t understand.
- The majority of our recruiting happens through referrals. Can you describe a time when you successfully referred someone for a job?
- How do you make sure that you deliver high quality code?
1. Tell me about a time where you had to deal with an angry customer.
An interviewer may ask this question to see how you handle conflict. This is an important skill for customer service professionals, and it can also be a way for the interviewer to learn more about your experience with handling customers in general.
Example: “I once had a customer who was upset because they didn’t receive their order on time. I listened to what they were saying and tried to understand why they were so frustrated. After hearing them out, I apologized and explained that there was a problem with our system that caused the delay. The customer accepted my apology and said they would give us another chance.”
2. How would you use social media to recruit customers?
Social media is a popular way to connect with customers and potential employees. Your answer should show that you understand how social media can be used for marketing purposes.
Example: “I would use social media to share information about the company, including new products and promotions. I would also use it to engage with current customers by answering questions and responding to comments. This helps build trust between the brand and its customers, which in turn leads to more sales.”
3. What are some of the most common problems that arise when working in a team environment?
Teamwork is an essential skill for any developer, and the interviewer may want to know how you handle working with others. Give examples of how you communicate with your team members and resolve conflicts or misunderstandings.
Example: “I find that it’s important to be clear about my expectations when working in a team environment. I try to make sure everyone understands what they need to do and when they should complete their tasks. If there are any questions, I’m always available to answer them. Another issue that can arise when working in a team is miscommunication. To avoid this problem, I make sure to ask clarifying questions if I don’t understand something.”
4. Describe your experience with developing software for a warehouse management system or order fulfillment.
This question is an opportunity to show your expertise in a specific area of technology. If you have experience with warehouse management systems, describe the software and how it helped improve efficiency or customer service. If you don’t have direct experience, you can talk about other types of software that are used for warehouse management.
Example: “I’ve worked on several projects where we developed software for warehouse management systems. In my last role, I was part of a team that built a new system for a client’s order fulfillment process. The system we designed allowed the company to track inventory levels and monitor shipping times more effectively. This resulted in improved customer satisfaction.”
5. Which is more important to you, money or work-life balance?
This question is a common way to assess your priorities and motivations. It can also help the interviewer understand how you might fit into their company culture. When answering this question, it’s important to be honest about what motivates you while also showing that you value work-life balance.
Example: “I’m motivated by money, but I also want to feel fulfilled in my career. I think there are many ways to make good money without sacrificing work-life balance. For example, I would love to work for a company like Ocado Technology where they offer competitive salaries with excellent benefits. This could allow me to save up enough money to take some time off when I need it.”
6. Do you think you could handle working on multiple projects at once?
This question is a great way to determine how well you can manage your time and prioritize tasks. When answering this question, it’s important to show that you have the ability to work on multiple projects at once while still maintaining high-quality results.
Example: “I think I could handle working on multiple projects at once as long as they’re all within my skill set. In my previous role, I was tasked with building out an entire website from scratch. While doing so, I also had to maintain the current site. I learned how to multitask effectively by breaking down each project into smaller tasks and setting daily goals for myself.”
7. What sort of responsibilities do you think a project manager should have?
This question is a great way to show the interviewer that you have experience in this role. It’s also an opportunity for you to explain how your skills and abilities make you a good fit for the position.
Example: “I think it’s important for a project manager to be organized, detail-oriented and able to communicate effectively with team members. I’ve been a project manager for three years at my current company, where I manage a team of five developers. In this role, I’m responsible for planning out projects, assigning tasks and ensuring deadlines are met. I also regularly meet with my team to discuss their progress on projects.”
8. Give us an example of a time when you had a tight deadline and how you managed it.
When answering this question, it can be helpful to provide a specific example of how you managed the deadline and what your results were. This can help show the interviewer that you are capable of handling tight deadlines in the past and that you have the skills necessary to meet their expectations if they hire you.
Example: “In my last role as an IT developer for a large company, I was tasked with creating a new system that would allow employees to track their hours more efficiently. The project manager gave me a two-week deadline to complete the task. I immediately got to work on the project by researching similar systems and identifying the best ways to create one. After completing the research phase, I began coding the program and met my deadline.”
9. What do you know about Ocado Technology?
This question is a great way to test your knowledge of the company and its history. It also allows you to show that you have done some research on the organization before coming in for an interview.
Example: “I know that Ocado Technology was founded in 2000 by three former Goldman Sachs employees, who wanted to create a platform that would allow online grocery retailers to offer their customers fresh produce and other perishable items. The first retailer they worked with was Morrisons, which led to them creating the original Ocado system. In 2002, Ocado began working with Waitrose, which has been one of their biggest clients ever since.”
10. Are you comfortable taking complete ownership over projects?
This question is an opportunity to show your ability to work independently and take on challenging tasks. When answering, it can be helpful to mention a time when you took complete ownership of a project or task and the positive results that came from it.
Example: “Yes, I am comfortable taking complete ownership over projects. In my last role as a software engineer, I was tasked with creating a new feature for our platform. My manager gave me some direction but allowed me to create the entire process myself. It took me longer than expected, however, I created a more efficient way to add products to the website that we still use today.”
11. You will be working in agile teams as part of this role. Can you tell us what your experience has been like working in an agile environment?
Agile is a software development methodology that focuses on creating solutions through collaboration and frequent testing. It’s important to be familiar with agile processes as they are used in many technology roles, including this one.
Example: “I’ve worked in an agile environment for the past three years at my current company. I find it beneficial because it allows me to work closely with other team members and get feedback from them throughout the project. This helps me understand what others need from me and how I can improve my own performance.”
12. Why do you want to work here?
This question is a great way to show your interviewer that you’ve done some research on the company and are genuinely interested in working there. When answering this question, it can be helpful to mention something specific about the company that interests you or how their values align with yours.
Example: “I want to work here because I love the idea of helping people save time by shopping online for groceries. Ocado’s mission statement of ‘delighting customers’ really resonates with me as well. I think my skills would help contribute to making that happen.”
13. Tell us about a time you failed. What happened and what did you learn from it?
This question is a great way to learn more about the candidate’s problem-solving skills and ability to take responsibility for their actions. It also shows that you are willing to be honest with your potential employer.
Example: “I once had an issue where I was unable to complete my work on time, which resulted in my manager having to do some of my work. This taught me how important it is to communicate with my team members when I am going to be late or unavailable so they can plan accordingly.”
14. As a product manager, we expect you to keep up with the latest technologies and trends. What tools do you use to stay updated?
This question is an opportunity to show your interviewer that you are a self-motivated and proactive employee. You can use this question as an opportunity to demonstrate your ability to learn new technologies, tools and processes.
Example: “I am always looking for ways to improve my skills and knowledge of the latest technology trends. I subscribe to several newsletters and blogs that provide insights into emerging technologies in the tech industry. I also attend webinars and seminars on various topics related to software development and other relevant topics.”
15. If hired, what kind of processes would you implement to ensure successful project delivery?
This question is your opportunity to show the interviewer that you have experience with project management and can apply it to their company. Use examples from previous projects or highlight a skill set that will help you succeed in this role.
Example: “I would implement a formalized process for managing change requests, which I’ve found to be an effective way of ensuring successful delivery of projects. In my last position, we had a client who wanted to make several changes to their website after launch. We implemented a system where they could submit change requests through our team manager, who then assigned them to specific members of the development team. This allowed us to manage the scope of each request while also allowing developers to focus on other tasks.”
16. In what type of test environments do you have experience building tests for?
The interviewer may ask this question to learn more about your experience with testing and how you apply it in the workplace. Use examples from previous projects that highlight your ability to test software, hardware or other products before they’re released to customers.
Example: “In my last role as a developer, I worked on creating tests for both functional and non-functional requirements. Functional requirements are those that ensure the application works properly, while non-functional requirements focus on performance and usability. In addition to these two types of tests, I also created unit tests, integration tests and system tests.”
17. When was the last time you worked with a difficult client? What happened and how did you handle it?
An interviewer may ask this question to learn more about your customer service skills. They want to know how you handle conflict and whether or not you can resolve it quickly. In your answer, try to focus on the positive aspects of working with a difficult client.
Example: “I once had a client who was unhappy with my work because they didn’t understand what I did for them. I explained that I built their website and helped manage their online presence. After explaining my role in their business, they understood why I couldn’t do everything they asked for. We then worked together to create a plan for moving forward.”
18. Provide an example of a time when you needed to get information across to someone who didn’t understand.
This question is a great way to show your communication skills and how you can help others learn. When answering this question, it’s important to focus on the steps you took to explain the information in an easy-to-understand way.
Example: “When I first started working at my current company, there was a lot of new technology that I didn’t understand. One day, I needed to tell one of our developers about a bug we were experiencing with the website. I explained the issue as clearly as possible and even drew out a diagram so he could better understand what I was saying.”
19. The majority of our recruiting happens through referrals. Can you describe a time when you successfully referred someone for a job?
This question is a great way to show your enthusiasm for the company and its culture. It also shows that you are willing to help others find employment. When answering this question, it can be helpful to mention how long you have been working at Ocado Technology and what kind of person you referred.
Example: “I’ve worked here for five years now, and I recently recommended my coworker for an open position in our IT department. He was looking for a new challenge, so I told him about the opening. He applied and got the job. Now he’s one of our top developers.”
20. How do you make sure that you deliver high quality code?
This question is an opportunity to show your interviewer that you have the skills and experience necessary to succeed in this role. Use examples from your past work history to explain how you ensure high quality code, which can help you meet deadlines and customer expectations.
Example: “I make sure I deliver high-quality code by using best practices for coding and testing. For example, when working on a new project, I always write test cases before writing any code. This helps me identify bugs or errors early on so I can fix them before they become more complex. It also allows me to see if my code meets the requirements of the project.”
What questions do they ask in Ocado job interview? ›
Basic questions but had to fill out myself, along with 50 other people, along with many other forms to sign and then hand over to HR. Why would you want to work for OCADO? What skills can you bring to Ocado? Would you be happy working 7 on 7 off 12 hour shifts?Why is IT you want to work at Ocado *? ›
There's nowhere quite like Ocado Group
Up close with innovative technology. Surrounded by great people in a diverse and inclusive workplace where everyone has a voice. Empowered to deliver lasting, sustainable change. If you want to do something special, in your job and with your career, then this is the place to be.
- Make Sure You Understand the Question. ...
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Our customers also enjoy fair value through price, integrity and sustainability, with promotional sales participation that we believe is the highest in the country. Our vast range respects the pockets of all customers; offering a breadth of price points to suit different budgets.What is unique about Ocado? ›
market leading service in order accuracy, on-time delivery and ease of use. an unrivalled range of products as fresh as it is extensive. competitive prices and low delivery fees.What is Ocado just for you? ›
We've got trolley treasures for Sunday brunchers, microwave-meal munchers and gluten-free-snack crunchers. With our morning-to-midnight delivery service and great value everyday favourites, whoever you are and whatever you like, there's an Ocado just for you.Why are you interested in working with us? ›
“I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company/industry, and I feel I can do so by/with my …” “I feel my skills are particularly well-suited to this position because …” “I believe I have the type of knowledge to succeed in this role and at the company because …”How do I pass a technical interview? ›
- Consider the tools and skills necessary for the role. Think about the basic requirements of the job. ...
- Study helpful books and digital publications. ...
- Practice for the interview. ...
- Prepare to ask questions. ...
- Take the time you need.
- Be early. Coming early to an interview shows how dedicated you are. ...
- Be accurate. One thing that can cost you the job position can be inconsistencies. ...
- Don't lie about negative work experiences. ...
- Ask questions about the company. ...
- Follow up with a thank you letter.
- Do I really need to change my password often? ...
- Are my files safe if I upload them to online websites? ...
- Why is there a need for IT? ...
- What is the Cloud? ...
- Can Facebook polls and quizzes hack my computer and/or files? ...
- Does it matter who buys my domain name? ...
- When traveling, is it safe to use my phone?
How do you introduce yourself in a technical interview answer? ›
- Dress Appropriately. ...
- Prepare What To Say. ...
- Begin By Greeting the Interviewer. ...
- Include Your Educational Qualifications. ...
- Elaborate on Professional Experience (if any) ...
- Mention Your Hobbies And Interests. ...
- Be Prepared For Follow Up Questions.
Try saying something along the lines of, “That's an interesting question, could I take some time to think it over and get back to you?” or “That's a great question, I could give you a partial answer, but I would like to consider it further and get back to you with a full answer.”What are the 5 hardest interview questions? ›
- What is your greatest weakness?
- Why should we hire you?
- What's something that you didn't like about your last job?
- Why do you want this job?
- How do you deal with conflict with a co-worker?
- Here's an answer for you.
- Do you come to work just to work, or do you like to socialize along the way?
- What inspires you to work in this industry?
- Tell me about a time when you felt like a hero at work.
- Tell me about a time when a job or company felt like a bad fit for your personality and why.
This heritage also means that much of the technology that makes Ocado such a success – from mechanical handling to supply and routing algorithms – was developed in-house from scratch, providing it with a differentiated platform-based business model coveted by the rest of the market.What does Ocado stand for? ›
2. The name draws inspiration from the word 'avocado' Wholesome, fresh and enjoyed worldwide in innovative ways: our name evokes a reminder of the much-loved green fruit, deliberately. While the avocado's outer peel protects its precious inners, Ocado vans safely transport customers' orders.What is Ocados strategy? ›
We founded Ocado Group in 2000 with one clear aim in mind: to change the way the world shops. It's a clear aim that requires a clear strategy – one that ensures we're continually transforming the industry and continually creating a shopping experience that is easier and more efficient at every stage in our evolution.How many products do Ocado have? ›
Ocado.com has double the product range of any other supermarket, with 58,000+ products to choose from including household brands, unique artisan producers, award-winning own-label products and the full M&S food and drink range.
Simulation and modelling. Simulation, modelling, and digital twinning are further sources of Ocado's fundamental competitive advantage.Who are Ocados main competitors? ›
Ocado's top competitors include Alert Innovation, Bringg, and Instacart. Alert Innovation develops e-grocery technology for e-grocery fulfillment automation.
What products does Ocado sell? ›
- fresh & chilled food.
- food cupboard.
- frozen food.
- dietary, lifestyle & world foods.
- soft drinks, tea & coffee.
- beer, wine & spirits.
- health, beauty & personal care.
The name draws inspiration from the word 'avocado'
Wholesome, fresh and enjoyed worldwide in innovative ways: our name evokes a reminder of the much-loved green fruit, deliberately. While the avocado's outer peel protects its precious inners, Ocado vans safely transport customers' orders.
- Go back.
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- Decide what you can do. Pinpoint which parts of the situation you have the power to change or influence for the better. ...
- Get support. Find someone to talk to about your situation. ...
- Care for yourself. Take especially good care of yourself when stress in your life is high.
Mention any skills or work experience that makes you a unique, strong candidate for the job. If possible, use numbers to express how you can add value to the business. For example, if you saved your previous company a certain amount of money, mention this, and say that you want to do the same for this company.What can you bring to the company? ›
How to (and how not to) answer the interview question 'What can you bring to the company?' The simple answer to this question is you : you bring all of your skills, qualities, values, interests, academic knowledge, internships and life experience to the company.Is it normal to fail technical interviews? ›
Failing a technical interview is normal, but we don't talk about it. Being rejected feels utterly isolating; it feels like a sign that you're not good enough to make it as a software engineer. But you are good enough. So how can you process the potential feelings of shame and impostor syndrome?Why technical interviews are so hard? ›
The first reason why a lot of people find coding interviews hard is because they lack the fundamental knowledge in data structures and algorithms.What interviewers look for in a technical interview? ›
Essentially it is an interview to assess your technical ability for the role, and the depth and breadth of your knowledge in your chosen field. Technical interviews are also designed to assess your problem-solving skills, your communication skills, and your ability to think under pressure.What are 5 good tips for an interview? ›
- Be on time. ...
- Know the interviewer's name, its spelling, and pronunciation. ...
- Have some questions of your own prepared in advance. ...
- Bring several copies of your resume. ...
- Have a reliable pen and a small note pad with you. ...
- Greet the interviewer with a handshake and a smile.
How can I impress an interviewer in 10 minutes? ›
You don't have to commandeer the floor for all 10 minutes. Turn the tables by asking thought-provoking questions that show you're really trying to envision yourself in the job. Steer clear of anything related to salary, benefits or work hours, and opt for questions solely focused on the job and the company.How do you sell yourself in a technical interview? ›
- Find Out Who You'll Be Talking To. ...
- Ask Good Questions. ...
- Practice Talking About Yourself. ...
- Study the Main Points You Want to Mention. ...
- Show Them That You're Excited About the Position. ...
- Give Examples of What You've Achieved. ...
- Keep the Needs of the Company in Mind.
Behavioral Interview Questions
Tell me about the most recent project you worked on. What were your responsibilities? Describe a time you were able to improve upon the design that was originally suggested. Tell me about the project you are most proud of, and what your contribution was.
- Greet Your Interviewers. ...
- Let Your Interviewers Know About Your Educational Background. ...
- An Alternate Approach for Seasoned Professionals. ...
- A Line or Two on Your Passions and Hobbies. ...
- The Vital Closing Statement.
- Television. Television sets transmit signals over which we can listen to and view audio and visual content. ...
- Internet. ...
- Cell phones. ...
- Computers. ...
- Circuitry. ...
- Artificial intelligence. ...
- Software. ...
- Audio and visual technology.
- Dress to impress. Even if you're applying to a casual dining environment, make an effort to dress up for your interview. ...
- Show you're eager to serve. Serving others is the main part of a job in the food service industry. ...
- Practice your responses. ...
- Dine at the establishment.
The hiring process at Ocado Technology takes an average of 27 days when considering 70 user submitted interviews across all job titles.How do I pass a supermarket interview? ›
- Learn as much as you can about the grocery store and ask yourself why you want to work there. ...
- Review potential interview questions and think about how you will answer them from your own personal experience.
- Think about where you see yourself in the future?
Online-only, 100% home delivery… and the biggest grocery retail platform of its kind in the world. Ocado Retail (or Ocado.com) has been serving customers for over 20 years. Since 2019, it has been a 50:50 joint venture between Ocado Group and M&S.Why should I hire you? ›
Your skills and qualifications. If you can prove that you've got all the skills that the company is looking for in a candidate, you'll have effectively answered the question. Your passion and motivation. You can highlight how good of a company fit you'd be and how much you love working in your field or industry.
Can you describe yourself in three words? ›
DESCRIBE YOURSELF IN 3 WORDS ANSWER #3
“I would describe myself as RESOURCEFUL, RESPONSIBLE, and ENERGETIC. I am resourceful which means I will find quick and smart ways to overcome difficulties.
Answer “what is your greatest weakness” by choosing a skill that is not essential to the job you're applying to and by stressing exactly how you're practically addressing your weakness. Some skills that you can use as weaknesses include impatience, multitasking, self-criticism, and procrastination.How much does Ocado pay per hour? ›
The average Ocado Group salary ranges from approximately £16,283 per year for Packer to £64,809 per year for Senior Operations Manager. Average Ocado Group hourly pay ranges from approximately £8.65 per hour for Warehouse Associate to £37.65 per hour for Order Picker.Do you get paid for training at Ocado? ›
You get paid training rate for first 2 weeks! After your second week you get paid the average wage.How often do you get paid at Ocado? ›
Weekly pay, gaining driving experice, free training, free uniform, great ocado employee discounts. The great thing is you dont pay for any fuel, simply jump in the van and drive. Insurance is also corvered.Why do you want this job? ›
“I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company/industry, and I feel I can do so by/with my …” “I feel my skills are particularly well-suited to this position because …” “I believe I have the type of knowledge to succeed in this role and at the company because …”How does Ocado use technology? ›
The Ocado Smart Platform spans an award-winning network of native apps, alongside voice ordering, our highly automated warehouses and a suite of in-house built smart software for a fully optimised last mile. This proprietary technology is protected by over 1900 granted or pending patents.What does Ocado technology do? ›
Our mission is to transform online grocery retail and enable some of the world's most forward-thinking retailers to do grocery online profitably, scalably and sustainably. We have already made significant strides in that space.What is Ocado famous for? ›
As true pioneers of the online grocery market, we've blazed a trail through an increasingly digital world, both leading and benefiting from the fast-increasing consumer shift to online shopping.